Shipping Terms

-Free standard shipping on all orders!

-All orders are shipped from Houston, Texas.

-We ship all orders in cups instead of mesh bags for your convenience.

-All orders are hand counted and we always ship with 10% extra to cover death during shipping.

-We ship out in one to two business days Monday to Friday excluding weekend and holidays. Friday orders will be shipped out on Monday to avoid shipping delays.

-If your local temperature is outside the safe shipping temperature (below 35° or above 90°F). We highly recommend the free "Hold for Pickup" service when adding items to your cart. The post office will contact you when your order arrives, and you can pick it up at your own convenience. During extremely cold weather, we may hold your order until the weather improves.

-Under safe shipping temperature, in the unfortunate event you receive dead animals on arrival, we will ship you a replacement order when you send us two photos 1) dead roaches in a cup, and 2) the said cup next to the mailing box with shipping label clearly shown.

-Due to state laws, we can't ship Red Runner, Dubia, and Madagascar Hissing roaches to Florida, Alaska, Hawaii, and Puerto Rico. We also do not ship internationally due to import/export restrictions.

- The phone number you provide to us will only be used by the shipping carrier to contact you for hold for pick up orders. And will never be used or shared for any other purposes.

Questions? Contact us through the chat box or email us at Daisy@happylittleguys.com.